BTFS

BTFS are based at BT Sport in Stratford. They are an independent company that deal with facilities management, reception, maintenance, set up of rooms, cleaning, Security, etc. BTFS heard that VSP was teaching Basic British Sign Language for another company and also wanted to develop their staff by providing a tailor-made course for the team at BTFS. VSP were delighted to assist by delivering a Basic BSL course for a group of 7 Students. The training took place on a weekly basis at a time that was convenient to suit the needs of the business. The students really enjoyed the programme and it was invaluable with equipping the staff with the confidence and skills to communicate with Deaf and hard of hearing customers. One Student, Carolina Martinez-Franco, is based at the BT Centre in Newgate Street and is a part of the busy reception team. On the first day of Deaf Awareness, Carolina explained that only a few days previously she had a deaf customer come in the building and was extremely upset and angry because his bill was too high. Carolina had no signing skills at all and said “come back another time when the Manager is here” (this communication was done by writing a note). The following week Carolina was able to finger spell her name and say she was learning Basic BSL. Carolina said “the customers face change, I was so proud and more relaxed”. All the students loved the course and when they finished it left them wanting more. Hopefully they will get the opportunity to do another course with VSP in the future. There is also a lot of interest from staff at other locations, BT Centre at Newgate and BT Tower at Maple Street. The VSP team, Constantina and Sarah had a lovely relationship with all the students and bonded with all of them. We are proud of them all, they put in hard work and dedication- well done BTFS for investing in the development of the team! Charlotte Stead, Facilities Co Ordinator at BTFS said “Constantina and Sarah are an amazing team; they work amazingly well together. They made every single one of us feel welcome and relaxed. The course is fun and so beneficial to our company. We are all so impressed that we now know a basic amount of a new language. Well done ladies!!! Thank you, Visual Signs Promotions”. Charlotte Stead, Facilities Co Ordinator at BTFS said “Constantina and Sarah are an amazing team; they work amazingly well together. They made every single one of us feel welcome and relaxed. The course is fun and so beneficial to our company. We are all so impressed that we now know a basic amount of a new language. Well done ladies!!! Thank you, Visual Signs Promotions”.

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Our aim at VSP is to firstly stop the Hearing community feeling uncomfortable with approaching a Deaf person and secondly, for the Deaf community to feel more comfortable in the knowledge that there are work places out there that have Deaf Awareness and Signing too.
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00AM - 1:00PM
Sunday Closed

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